Everything you need to know in order to download and use our digital files
TROUBLESHOOTING
I checked out as a guest
- Immediately after your purchase, Etsy will email you a receipt with your instant download link. Use this link to download your digital art file.
- If you’re having trouble locating this email, be sure to check your spam/junk email folders, or the ‘Social’ or ‘Promotions’ tabs in Google mail.
- Still need help? Message us through Etsy and we’ll assist you.
The file won't download
- If nothing happens when you click the download link, the problem may be your web browser. Disable any non-standard browser add-ons such as ad blockers or toolbars.
- Try your download in a location with faster Internet. The file may be too big for your current Internet speed. If you still have trouble, message us through Etsy for help.
- The Etsy app currently does NOT support digital file downloads, so be sure to use a web browser when accessing your digital purchases.
The file won't open
- Delete the file and download it again. The file may have become corrupted during the download.
I can't find my notification email
- Ensure the email address associated with your Etsy account is correct.
- Check your spam/junk email folders, or the ‘Social’ or ‘Promotions’ tabs in Google mail. To avoid this issue in the future, add transaction@etsy.com to your address book or safe list.